Refunds & Returns

01. Return Policy Overview

At DriveProX, we stand behind the quality of every product we sell. Here are the core commitments of our return policy:

02. How to Return an Item

Follow these steps to initiate a return:

1. 1

   Contact Customer Support

   Email us at info@driveprox.comor call (+94) 75 7744 000 with your order number and reason for return. This must be done within 5 days of delivery.

2. 2

   Receive Return Authorization

   We'll issue a return authorization (RMA) number and, for defective items, a prepaid return shipping label. Include the RMA number in your package.

3. 3

   Prepare the Return

   Pack the item securely in its original packaging with all accessories and documentation. Items must be in their original, uninstalled, and unused condition.

4. 4

   Ship the Return

   Use the provided return label or your preferred carrier. Keep your tracking number — we are not responsible for lost packages in transit.

5. 5

   Refund Processing

   Once we receive and inspect your return, if approved, we will initiate a refund to your original method of payment. The refunded amount excludes any shipping charges incurred during the initial purchase, unless the return is due to our error or a defective item. See Section 03 for the full timeline.

03. Refund Timeline

Here is what to expect after you ship your return:

• 1–3 business days: Return shipment tracking updates
• 3–5 business days: Item received and inspected by our team
• 2–3 business days: Refund approved and processed
• 5–10 business days: Funds reflect in your original payment method

Original Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective item. Return shipping is provided free of charge for defective or damaged items.

04. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Items that have been installed, fitted, or modified on a vehicle
• Items showing signs of use, wear, or damage beyond initial inspection
• Items returned without original packaging, accessories, or documentation
• Clearance, final sale, or discontinued items
• Items returned more than 5 days after delivery
• Custom orders or special-order parts
• Digital products, software licenses, or subscription services
• Consumable products (fluids, lubricants, adhesives) that have been opened
• Electrical components once installed or powered

05. Damaged or Defective Items

If you receive a damaged or defective item, please report it to us within 5 days of deliveryby contacting info@driveprox.com with:

• Clear photos of the damaged or defective item
• Your order number
• A brief description of the issue

Resolution Options

For confirmed damage or defects we offer three resolutions — choose what works best for you:

• Free Replacement: We ship a brand-new item at no extra cost
• Full Refund: 100% refund including original shipping charges
• Store Credit: Credit towards a future purchase, with a bonus amount as a goodwill gesture

We provide free return shipping for all damaged or defective items — no prepaid label needed.

06. Exchanges

Need a different size, specification, or variant? We make exchanges straightforward.

Eligibility

• Item must be within the 5-day return window from delivery
• Item must be unused, uninstalled, and in original condition
• All original packaging and accessories must be included

Exchange Process

• Contact us at info@driveprox.com with your order number and exchange request
• We confirm availability and arrange the replacement shipment
• Return the original item using the included prepaid label

Price Adjustments

• Same price item: Free exchange, no additional charge
• Higher priced item: You pay the price difference
• Lower priced item: We refund the difference to your original payment method

07. Contact & Support

Our customer service team is available to help with all return and refund enquiries.