Orders & Tracking
Common questions about orders
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number. Visit the tracking page or contact support with your order number for real-time updates on your shipment's location and estimated delivery date.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement if the item hasn't shipped yet. Contact our support team immediately with your order number to request changes. Once an order has shipped, it cannot be cancelled but you can return it within 5 days.
How long does delivery take?
Delivery times vary based on your location and shipping method. Standard shipping typically takes 5–7 business days, while express shipping takes 1–3 business days. Remote areas may take longer.
Shipping & Delivery
Common questions about shipping
Do you ship internationally?
Currently, we offer international shipping to select countries. During checkout, you'll see if your country is available for delivery. International orders may take 10–21 business days and may be subject to customs duties and import taxes.
Can I change my delivery address?
If your order hasn't shipped yet, you can update your delivery address by contacting support within 2 hours of order placement. Once the package is in transit, address changes cannot be made.
What if my package is lost or damaged?
If your package arrives damaged, report it within 5 days with photos. If your package is lost in transit, we'll investigate with the carrier and either resend your order or issue a full refund. Contact support with your tracking number for assistance.
Returns & Refunds
Common questions about returns
What's your return policy?
We offer a 5-day return policy from the date of delivery. Items must be unused and in original condition with all packaging and accessories. Visit our Refunds & Returns page for the complete return process.
How long does a refund take?
Refunds typically take 15–30 business days from the date we receive your return. This includes shipping time back to us, item inspection, and processing time. You'll receive email updates at each stage.
Are original shipping costs refundable?
Original shipping costs are non-refundable for standard returns. However, return shipping is free for defective or damaged items. See our Refunds & Returns policy for details on refund amounts and exceptions.
Payments & Billing
Common questions about payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other digital payment methods. All transactions are processed securely using industry-standard encryption to protect your financial information.
Is my payment information secure?
Yes, we use SSL encryption and PCI DSS compliance to protect your payment data. We never store full credit card numbers and work with trusted payment processors. Your information is completely secure.
Why was my payment declined?
Payment declines can occur due to insufficient funds, incorrect card details, or fraud protection flags. Try updating your card information or contacting your bank. If problems persist, contact our support team.
Account & Profile
Common questions about your account
How do I create an account?
Click the account icon in the top right corner and select "Create Account." Enter your email, create a password, and fill in your basic information. You'll receive a confirmation email to verify your account.
How do I reset my password?
On the login page, click "Forgot Password?" and enter your email address. You'll receive a password reset link. Follow the instructions in the email to create a new password. The link expires after 24 hours for security.
Can I delete my account?
Yes, you can request account deletion by contacting support@driveprox.com. We'll process your request within 30 days. Note that order history will be retained for legal and accounting purposes, but personal information will be deleted.
Security & Privacy
Common questions about security
How is my data protected?
We use SSL/TLS encryption for data in transit and secure servers for data at rest. We implement strict access controls, regular security audits, and comply with data protection regulations. See our Privacy Policy for full details.
Do you sell my information to third parties?
No, we do not sell your personal information to third parties without your explicit consent. We only share information with trusted service providers under strict confidentiality agreements.
What are cookies and how do you use them?
Cookies are small files stored on your device to improve browsing experience. We use essential cookies for functionality, performance cookies to understand site usage, and marketing cookies for personalised ads. You can disable cookies in your browser settings.
Still need help?
Our support team is available Monday – Saturday, 8 am – 8 pm. We'll get back to you within a few hours.